For your convenience, we’ve compiled a list of frequently asked questions – we hope that you will find the answer to any questions you have here. If not, feel free to send us your inquiry through our contact form and we will respond as soon as possible.
Anyone can play, and our escape rooms are suitable for kids. However, players under the age of 13 years of age must be accompanied by an adult.
Our Harlem NYC games must be booked at least two hours in advance or rescheduled 24 hours in advance. We suggest that you arrive at least 15 minutes prior to your booking time to fill out our waiver, and assure you get the full hour in your room.
During your game, you can ask for up to five clues from the Game Master, so don’t panic if you get stuck!
We issue refunds or provide rescheduling options for booked games cancelled 24 hours before your booking.
A minimum of two people is required to run each room with a maximum of 8.
Empty slots for a room will be filled by other people who book the same time slot. If you would like to have the room just for your group, you will need to book all of the tickets for that room.
Photographs and video recording are not allowed in the rooms.
Can’t find an answer? Contact us directly by filling in the inquiry form below – we’ll respond to you with a solution as soon as possible!