FAQ
For your convenience, we’ve compiled a list of frequently asked questions – we hope that you will find the answer to any questions you have here. If not, feel free to send us your inquiry through our contact form and we will respond as soon as possible.
What is an Escape Room?
An Escape Room is a live action game starring you and your friends as you solve puzzles, complete challenges, and decipher clues to complete the mission and escape the room!
How old do I have to be to play?
Anyone can play, and our escape rooms are suitable for kids. However, players under the age of 13 years of age must be accompanied by an adult.
When can I schedule an escape game?
Our Harlem NYC games must be booked at least two hours in advance or rescheduled 24 hours in advance. We suggest that you arrive at least 15 minutes prior to your booking time to fill out our waiver, and assure you get the full hour in your room.
What happens if we can’t solve any of the puzzles?
During your game, you can ask for up to five clues from the Game Master, so don’t panic if you get stuck!
Do you issue refunds?
We issue refunds or provide rescheduling options for booked games cancelled 24 hours before your booking.
How many people can play?
A minimum of two people is required to run each room with a maximum of 8.
What if we don’t fill all the slots for a room?
Empty slots for a room will be filled by other people who book the same time slot. If you would like to have the room just for your group, you will need to book all of the tickets for that room.
Can I take pictures inside the room?
Photographs and video recording are not allowed in the rooms.
Contact Us
Can’t find an answer? Contact us directly by filling in the inquiry form below – we’ll respond to you with a solution as soon as possible!
